Simi Eyewear
Terms & Conditions
At Simi Eyewear, we want to make your shopping experience seamless and enjoyable.
Delivery
Free delivery within Lebanon on orders over $99. Delivered within 7 working days.
Cash on Delivery
Pay in full to the courier when your order arrives.
24h Exchanges
Exchange unworn items within 24 hours of receiving them.
Home Trial
Try two pairs at home and keep the one you love.
Shipping and Delivery Terms
Free Delivery
Enjoy free delivery within Lebanon on all orders over $99.
Delivery Time
Orders are processed within 3–5 business days. Delivery times may vary depending on your location, but we strive to deliver within 7 working days.
Home Trial Option
Want to try before you buy?
We offer a Home Trial Service! We can deliver two selected sunglasses to your address. Our driver will wait up to 10 minutes while you try them on and choose the perfect pair.
- 1Message us on WhatsApp or email with the two pairs you like.
- 2We deliver both pairs to your address.
- 3Try them on and keep your favourite. The driver waits up to 10 minutes.
To use this service, please contact us directly via WhatsApp or email info@simieyewear.com — do not place the order through the website. Items selected during Home Trial are final and cannot be exchanged. This service is subject to availability.
WhatsApp Us
Refund and Cancellation Policy
At Simi Eyewear, customer satisfaction is our priority. However, due to the nature of our products and hygiene reasons, we do not offer refunds.
Exchange Policy
Exchanges can be requested within 24 hours of receiving your order.
Items must be:
- In original condition
- Unworn
- Free from any damages or alterations
- Returned in original packaging
How to Request an Exchange
Contact us immediately by email at info@simieyewear.com or WhatsApp with your order number and the reason for the exchange.
Home Trial Purchases
Items selected during Home Trial are final and cannot be exchanged.
Terms and Conditions
By accessing and using Simi Eyewear’s website and placing an order, you agree to the following Terms and Conditions:
1. Product Availability
While we aim to keep all listed products in stock, availability is not guaranteed. In the event that an item is unavailable, we will inform you as soon as possible.
2. Pricing
All prices are listed in USD and include VAT where applicable. Prices may change at any time without prior notice.
3. Order Confirmation
After placing your order, you will receive an email confirming the details. If you do not receive confirmation within 24 hours, please contact us at info@simieyewear.com.
4. Payment Terms
Currently, we only accept Cash on Delivery (COD). We do not accept credit/debit card payments or online transfers at this time. The total amount must be paid in full upon delivery to the courier.
5. Home Trial Service
For home trial requests, please contact us directly. Do not place your order through the website. Our team will deliver up to two selected sunglasses, and the courier will wait up to 10 minutes for you to choose the pair you love. This service is subject to availability.
6. Returns and Exchanges
We do not accept refunds. Exchanges are allowed within 24 hours of receiving your order. Items must be:
- In their original packaging
- Unworn and undamaged
- Accompanied by proof of purchase
Items selected through home trial are final and not eligible for exchange.
7. Intellectual Property
All website content — including logos, product images, designs, and text — is the property of Simi Eyewear. Unauthorized use or reproduction is prohibited.
8. Liability Disclaimer
Simi Eyewear is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9. Governing Law
These terms are governed by the laws of Lebanon. Any disputes shall be resolved in the courts of competent jurisdiction in Lebanon.
Still have a question?
We’re happy to help — message us anytime.
